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Shipping and returns


National: Price: €8 / Delivery time: 15 days
Balearic Islands: Price: €15 / Delivery time: 15 days
Europe: France, England, Italy, Belgium, Holland, Luxembourg, Germany: Price: €20
Other countries: check price and time at info@evalozanojewelry.com

You can receive your order at the address you choose but never in a post office box.

Any change of address once the order is issued, or any request for delivery to a different address will be charged as a new shipment.

If a package is returned to Spain because the buyer did not claim the package, we do not send replacements.

To avoid incidents it is important to indicate correctly address, schedules and a contact telephone number. In case of absence, the messenger will contact you to agree a schedule that best suits your availability. 

Order Tracking

When the order leaves our workshop, you will receive an informative email with a tracking number from the transport company.


You have 14 calendar days from the moment you receive your order to make any changes or returns to:

Eva Lozano
Carrer Sta. Clara 46
17004 Girona

The jewels must be in perfect condition, without signs of use and send them in their original packaging.The procedure is as follows: send us an email indicating the reason for the return. You will then receive a return confirmation by mail.

The return must be made with the same transport company with which the product was received. Sending costs are purchaser responsibility.

Returned parts that denote use or are not in perfect condition will be returned to the customer.

Once the jewels have been received and their condition checked, the return will be accepted with a maximum of 3 working days from the delivery date in our workshop.

We promise to make the refund in a maximum time of 30 days from the reception of the jewel.

The refund will be made in the bank account with which the purchase was made.

Custom made products on request cannot be returned. 
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